General Terms and Conditions

Version: 3 October 2026

§ 1 Scope and definitions

(1) These General Terms and Conditions apply to all contracts concluded via the website MainHoster.de and the customer interface at login.mainhoster.de, in particular for VPS, web hosting, domains, game servers, n8n hosting and housing. The version applicable at the time of the respective order, top-up or renewal is authoritative.

(2) A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (Section 13 of the German Civil Code, BGB). An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 BGB). A customer is anyone who concludes a contract with us, whether consumer or entrepreneur.

(3) Provisions that apply exclusively to consumers are marked as such. Deviating terms and conditions of the customer only apply if we expressly agree to them in writing. Individual agreements, such as an offer for housing or managed hosting, take precedence over these terms.

§ 2 Contracting party, conclusion of contract, storage of the contract text

(1) The contract is concluded with

(2) The presentation of our products on the website is not a legally binding offer, but an invitation to place an order.

(3) Ordering takes place in the following steps:

1. create a customer account,
2. top up credit,
3. select product and plan and complete the order by clicking the order button.

By completing the ordering process, the customer submits a binding offer. Before sending, they can review their details and correct input errors using the browser's back function, or cancel the process by closing the browser. We confirm receipt of the order by email without delay and accept the offer with this confirmation or by providing the service, whichever occurs first.

(4) Credit for another person's customer account can be purchased without a customer account of one's own via a customer's supporter page. The conclusion of the contract and the conditions for this are governed by § 12.

(5) We store the contract text and send the order details to the customer by email. These terms can be accessed at any time at https://MainHoster.de/AGB. The customer can view past orders in their customer account under Accounting → My orders. The contract language is German.

§ 3 Services

(1) The type and scope of the services result from the product description of the selected plan at the time of ordering. We provide storage space, computing power and network connectivity. The customer is responsible for content, software and configuration on their services, unless management by us has been expressly agreed.

(2) Game servers are reachable via a fixed server address consisting of IP address and port. A dedicated IP address per game server is not part of the service.

(3) Data backups are not part of the service unless expressly stated in the product description. The customer backs up their data themselves and regularly, for example via SFTP, the file manager or the backup function of the respective panel.

(4) We may carry out maintenance work that can temporarily restrict availability. Where possible, we schedule plannable work during low-usage times. We are not responsible for outages caused by circumstances beyond our control, such as disruptions of third-party networks or force majeure.

(5) The customer carries out a change to a larger plan themselves in the customer account. Data and configuration are retained.

(6) With housing, the customer places their own hardware in our rack space. The hardware remains the property of the customer. Power is charged as a flat rate based on the power consumption of the CPU (TDP) and is not metered; there is no subsequent charge based on consumption. Unlike the other products, housing is not paid from credit: the term agreed in the offer applies, and billing is by invoice, payable by bank transfer or direct debit. § 4 (2) and § 6 do not apply to housing. Details are governed by the respective offer.

§ 4 Prices and payment

(1) All prices stated are final prices. There are no delivery or shipping costs.

(2) All services except housing (§ 3 (6)) are paid in advance from the credit of the customer account (prepaid). Credit can be topped up via PayPal, bank transfer, Paysafecard and by credit card (Visa, Mastercard, Maestro), Google Pay and Apple Pay. Credit card, Google Pay and Apple Pay are processed via the payment service provider Stripe.

(3) For top-ups via Paysafecard we charge a fee of 15 %. The fee is added to the top-up amount and is not deducted from the credit: for €10 of credit, €11.50 is charged to the Paysafecard. All other payment methods are free of charge.

(4) For bank transfers, the credit is added after receipt of payment, usually within 3 to 4 business days. For the other payment methods, the credit is added automatically.

(5) If a payment is charged back or recalled by the customer although the service was provided in accordance with the contract, we may block the affected services until the amount is settled and deduct the amount from the credit. Any third-party fees incurred as a result are borne by the customer if they are responsible for the chargeback.

§ 5 Credit

(1) Credit is an advance payment for services of MainHoster.de and can only be used for these.

(2) Credit does not bear interest, is not paid out in cash and is not transferable to other customer accounts. Excepted are refunds required by law, for example after a withdrawal, and the payout under paragraph 5.

(3) A single top-up is limited to a maximum of €250.

(4) For every booking, the credit the customer topped up themselves is used first, and only then credit originating from support payments under § 12.

(5) If the customer account is deleted, we pay out any remaining self-topped-up credit to the payment method with which it was topped up. If this is not possible, for example with Paysafecard, the payout is made by bank transfer to an account of the customer. The Paysafecard fee under § 4 (3) is not refunded with this payout. Remaining credit from support payments is not paid out to the customer but refunded to the respective payers.

§ 6 Term, renewal, expiry

(1) Services are booked for the period selected when ordering or renewing, for example 30, 90 or 360 days. There is no minimum contract term, and no cancellation is required.

(2) The customer renews their services themselves from their credit. If a service is not renewed by the end of the booked period, the contract ends. The service is then paused and, after a transition period, deleted including all stored data.

(3) Optionally, the customer can activate automatic renewal for a service. It runs via PayPal: the service is then renewed for the selected period each time, and the price is collected via PayPal at the start of each period. Without this activation, no service renews by itself. The customer can end automatic renewal at any time, in the customer account, in their PayPal account or via the form cancel contracts here. The period already paid for then continues until its end.

(4) There is no pro-rata refund for an already booked period if it is not used in full. Statutory rights, in particular the right of withdrawal, remain unaffected.

§ 7 Domains

(1) When registering domains, we act as an intermediary between the customer and the respective registry (for example DENIC eG for .de). The registration conditions and policies of the respective registry also apply. The customer becomes the holder of the domain.

(2) We have no influence on the allocation and give no guarantee that an ordered domain will be allocated or is free of third-party rights. The customer warrants that the desired domain does not infringe any third-party rights, in particular trademark or name rights.

(3) A domain is registered according to the customer's specifications: they choose the name and the extension. The process is completed with the registration at the registry and cannot be reversed. The registration fee can therefore not be refunded in full even after a withdrawal. Details are set out in the withdrawal policy.

(4) If a domain is not renewed in time, it may be deleted after the end of its term and become available for registration again. We support a transfer to another provider as long as the domain is booked with us.

§ 8 Obligations of the customer

(1) The customer keeps their access data secret and informs us without delay if they suspect misuse. They keep their contact details up to date, in particular their email address.

(2) The customer may not use our services for unlawful purposes. In particular, the following are prohibited:

• storing or distributing unlawful content and content that infringes the rights of third parties, such as copyright, trademark or personality rights,
• sending unsolicited advertising emails (spam) and phishing,
• attacks on other systems, such as DDoS attacks, port scans or distributing malware,
• mining cryptocurrencies,
• any use that significantly impairs the operation of our infrastructure or the services of other customers.

(3) The customer keeps software and content on their services in a secure state, insofar as they manage them themselves, in particular through timely security updates.

(4) The customer indemnifies us against third-party claims based on a culpable breach of these obligations, including reasonable costs of legal defence.

§ 9 Suspension

(1) We may suspend a service in whole or in part if there are concrete indications of a breach of § 8, if the service poses a danger to our systems or third parties, or if a payment was charged back under § 4 (5). In doing so, we choose the mildest suitable means and take the legitimate interests of the customer into account.

(2) We inform the customer of the suspension and the reason, insofar as this is possible without jeopardising the purpose of the suspension. The suspension is lifted as soon as the reason no longer applies. In the event of serious or repeated breaches, we may terminate the contract for good cause without notice.

§ 10 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee assumed.

(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely. Otherwise, liability for slight negligence is excluded.

(3) We are liable for the loss of data only to the extent that would have been necessary for its restoration had the customer backed up their data properly and regularly (§ 3 (3)).

(4) These limitations also apply in favour of our employees and vicarious agents.

§ 11 Right of withdrawal

Consumers have a statutory right of withdrawal. Conditions, consequences and the model withdrawal form are set out in the withdrawal policy.

§ 12 Supporter page

(1) Setup. Customers can create a public supporter page in their customer account. The prerequisite is being of legal age. The page is voluntary and can be switched off at any time. The customer who creates the page is referred to below as the page owner.

(2) Contract. Anyone who supports via the page (payer) buys credit from MainHoster.de for the page owner's customer account. The payer does not need a customer account of their own for this. The contract is concluded by clicking "Support with obligation to pay" and successful payment. The sole contracting party of MainHoster.de is the payer. The payer receives the receipt by email.

(3) No donation. A support payment is not a donation, and no donation receipt is issued. MainHoster.de does not accept money for the page owner and does not pass any on. The page owner receives exclusively credit under § 5. They have no claim to support payments.

(4) Crediting. The credit is added to the page owner's account after the 14-day withdrawal period has expired. Until then, it is reserved.

(5) Withdrawal, chargeback, fraud. If a support payment is withdrawn or charged back, or if there is fraud, the reserved credit lapses. If the credit has already been added, we may deduct it from the page owner's account again, insofar as it is still available. If there is a corresponding suspicion, we may withhold the credit.

(6) Limits. A support payment is at least €3 and at most €50. Daily limits apply per page and per payer. We may reject support payments without giving reasons.

(7) Obligations of the page owner. The page owner

• does not publish unlawful content and does not infringe the rights of third parties, for example through third-party images,
• does not create the impression of a donation or a charitable collection,
• does not promise any consideration on behalf of MainHoster.de,
• does not use the page as a means of payment for their own goods or services towards third parties, for example for in-game items, ranks or commissions.

(8) Suspension. We may suspend supporter pages in the event of violations or after reports. In this case, we may withhold open support payments or refund them to the payers.

(9) Taxes. Whether support payments are taxable for the page owner, for example for streamers, is for the page owner to clarify.

§ 13 Data protection

How we process personal data is set out in our privacy policy.

§ 14 Changes to these terms

Each contract is governed by the version valid at the time of the order, top-up or renewal. Amended terms apply to existing services only from the next renewal. We point out changes in the customer account or by email.

§ 15 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not conflict with mandatory consumer protection provisions of the state in which the consumer has their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contract is our place of business.

(3) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

(4) Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.